Welcome to Therapy at Promise please take some time to read through the following information. If you choose to have support with a Therapist, it's important that you agree with our terms and conditions. If you are unsure about anything, then please do get in touch with us.
Peer Listening is not therapy. Your Peer Listener shares their own personal experience of recovery to support you to overcome your difficulties. They may share strategies & techniques that they have learnt along the way. They will provide you with support & will be there to listen to you.
Our Courses are Cognitive Behavioural Therapy based self-help guides & shouldn't be considered as traditional therapy or treatment. If you choose to have therapy with Instant Messaging with your Course, the feedback you receive from your Therapist is intended as support & guidance to help you to complete your Course & for you to overcome your difficulties.
We do not provide diagnostic or medical treatment.
If you are feeling suicidal we strongly ask that you to get in touch with your nearest mental health emergency provider. Here are some helpful contacts for you if you are feeing in crisis.
National Suicide Prevention Lifeline (US):
Kids Help (UK):
Kids Help (US):
Kids Help (Australia):
What is a cookie?
How do I pay?
Paying for your Therapy, Peer Listening or Courses is made with our Shopping Cart, this is a secure way to pay. Credit and debit cards are accepted. If you prefer, payment can also be made via bank transfer with online or telephone banking. You can get in touch with us here to arrange how to do this. If you want to choose Pay as You Learn for your Course with Instant Messaging, then please just send us a message on our Get in Touch Page & we can help you do this.
We respect your privacy and we never ask you for any personal financial information or proof of address. We understand & are aware that some people prefer to remain anonymous or use a different name, because of this we ask people to pay for their Therapy, Peer Listening Sessions or Course before starting with us.
All information between you & your therapist or peer listener is held in the strictest of confidence and no information is made available to anyone. After your therapy or peer listener session, short session notes are documented, this helps your therapist remember what you have talked about, which is really important for both of you. This information is kept fully secure and can only be seen by your therapist.
Our Instant Messaging software is fully secure. We want you to feel safe & reassured, that what you talk about with your Therapist or Peer Listener is kept between the two of you, this is really important to us here at Promise. It will only be you & your Therapist who will have access to this personal information that you have shared.
There can be some very exceptional times when confidentiality cannot be kept, where you could be a danger to yourself or to others. In such unusual circumstances, your Therapist or Peer Listener must pass this information on if possible.
Therapists are required by law to report suspected child abuse or serious neglect and terrorism offences to the appropriate authorities.
Our therapists have supervision with an accredited Psychotherapist (BACP accredited). It is required that Therapists & Peer Listener's have supervision, this means that they are able to have the time to reflect, to think carefully about the best ways to help you as they are guided by their supervisor. Your confidentiality is respected, as your identity or any personal information that could reveal your identity is never shared with their Supervisor. If you want to ask any questions about this, then please feel welcome to get in touch with us.